Training Case Studies
AAEP uses horse sense to improve teamwork and customer service
In 2007, American Association of Equine Practitioners executive director David Foley CAE had a sense that, even though the association’s members consistently praised AAEP’s staff for their level of customer service, the increasing complexity of the nation’s equine issues was increasing the stress on his team of 18 people. AAEP asked Pierce Management Development’s Tom Pierce to come to Lexington, Kentucky, and assess the situation.
ASAE’s Dilemma: Design leadership training for trained leaders
ASAE, the American Society of Association Executives, is the Center for Association Leadership. In 2009, their leaders asked Tom Pierce to collaborate with them to create an engaging, educational and entertaining leadership training program for their Leadership Retreat in Providence, Rhode Island. The challenge was that participants would be the volunteer chairs and vice chairs of ASAE’s councils and committees—top leaders seasoned by experience…and by years of leadership training.
